Celfocus showcases its versatility through Vodafone TV (VTV), delivering a wide array of services across 10 European markets, serving more than 3,1 million clients. Our expertise spans Data & Analytics, AWS Cloud Engineering, Google APIGee, Operations, TV backend integration, and extended components development.

Although the team delivered many projects, we highlight the Operational Console used by Technical and Customer Operations teams to remotely manage and troubleshoot client devices.This could not be achieved without leveraging our comprehensive cloud-based analytics pipeline that oversees all the process starting on data collection, processing and delivering valuable and actionable insights to Technical and Business teams. And our cloud-based API Gateway that acts as a security layerand an orchestrator for the most important TV processes, being a crucial component to the end customer to access content anytime and anywhere.

Introducing our comprehensive program that seamlessly integrates customer needs across cloud engineering, data & analytics, TV backend, and operations portal domains. Our flexible delivery model combines scaled agile teams collaborating with Vodafone's architecture and rollout experts and also targeted waterfall projects for specific scopes when needed. This approach is underpinned by robust quality assurance, release management and TV architecture office.

We offer cutting-edge cloud services, FinOps, and Operations solutions, ensuring financial control, SLA-driven operations, incident management, solution management, change management and continuous improvement. Additionally, we provide strategic T&M resources directly to clients, supporting high-visibility areas such as product roadmap leadership, device integration, and voice recommendation systems.

Our program delivers end-to-end solutions, from cloud infrastructure to innovative technology, positioning us as a versatile, one-stop partner for Vodafone.

Operations Efficiency & Customer Satisfaction: Our TV Operations Portal has been transforming client devices management to enhance real-time troubleshooting and control of Set-Top-Boxes, streamlining operations, reducing field service costs and reducing the time-to-solve incidents for the customer.

Cost Reduction: FinOps services drive cost reduction by optimizing cloud resource utilization, enhancing visibility into spending, and promoting financial accountability across an organization.

Scalability & Flexibility: TV backend integration, taking advantage of APIGee and Cloud, has been supporting the growth of VTV, with over 30 billion requests, hiding the complexity of the backend services, accelerating the innovation and deployments.

Insights: Adds value by transforming raw data into actionable intelligence, enabling informed decision-making in customer behaviour, taking advantage of a storytelling visualization approach using Tableau.

Learning Opportunities & Collaboration: The VTV team challenges the client to continuously improve problem-solving skills, adapt to evolving processes and best practices, and enhance efficiency, considering end-to-end delivery and development.

Economiesof scale: Reducing per-Set-Top-Box support costs as the components, clients and complexity base grow, improving overall value.

Financial Optimization: FinOps services help clients maximize their cloud investments and promote financial responsibility.

Data-Driven Decision Making: Our insights generation capabilities, particularly using Tableau for visualization, transform raw data into strategic assets.

Strategic Partnership: Rather than just a service provider, our position as a strategic partner, investing in our client's long-term success and innovation.

End-to-End Cloud Solutions: Provide comprehensive services from backend integration to customer-facing, offering a holistic approach to client's needs.

Performance at Scale: Solutions have proven capable of handling massive request volumes while maintaining quality service.

Operational Excellence: Celfocus offering solutions that enhance efficiency, reduce costs, and improve customer satisfaction through advanced management tool.

Continuous Improvement Culture: The team's collaborative approach and challenging mindset foster ongoing learning and adaptation to best practices.

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Customer Experience: Supporting new initiatives related to Vodafone new Set-Top-Boxes generation for 2025.

Data Insights: Roadshow the data storytelling through Tableau in the current year.

Market Growth: Assure the continuity of VTV rollout in Ireland and VTV replacing the Germany legacy until 2025.

Cost Reduction: Implement fully the FinOps Framework till the 2025 Q1.

Efficiency: To be explored - advanced analytics use case on top of the current component installed base.

Ops Robustness: Implement a comprehensive framework to manage and monitor the full lifecycle of AWS components, security patches, and third-party elements, ensuring 100% coverage and control till the end of 2024.

Client Satisfaction Surveys: In the current year, raise new surveys related to Operations and Projects and gather areas for improvement, track our performance and insights into customer opinions and experiences.