A conversation with Jack Ma, Founder and Executive Chairman of Alibaba Group, on leadership, entrepreneurship and the future of commerce
Companies should simplify and focus on two value drivers, he argues: customer satisfaction and employee satisfaction. By aligning strategic initiatives on these alone, leaders make their workers’ jobs less complicated and improve customer experiences. Oberholzer-Gee is the author of the Harvard Business Review article “Eliminate Strategic Overload” as well as the book “Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance”.
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A conversation with Jack Ma, Founder and Executive Chairman of Alibaba Group, on leadership, entrepreneurship and the future of commerce
Companies should simplify and focus on two value drivers, he argues: customer satisfaction and employee satisfaction. By aligning strategic initiatives on these alone, leaders make their workers’ jobs less complicated and improve customer experiences. Oberholzer-Gee is the author of the Harvard Business Review article “Eliminate Strategic Overload” as well as the book “Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance”.
No items found.
No items found.
Previous Article
Next Article
A conversation with Jack Ma, Founder and Executive Chairman of Alibaba Group, on leadership, entrepreneurship and the future of commerce
Companies should simplify and focus on two value drivers, he argues: customer satisfaction and employee satisfaction. By aligning strategic initiatives on these alone, leaders make their workers’ jobs less complicated and improve customer experiences. Oberholzer-Gee is the author of the Harvard Business Review article “Eliminate Strategic Overload” as well as the book “Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance”.
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