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EDITORIAL
Unexplored territory
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CALL To Travel
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May 2018
The trips that leave marks are precisely those that bring something new. Those that only happen when we allow ourselves to step on unexplored territory.
There’s nothing wrong with liking to repeat things we like – quite the contrary - with time we become specialist and that’s well valued.
However, creating alternatives implies picking new destinations – where one must know how to live, like learning and have an obsession for reaching the end – essential ingredients for innovation.
Earlier this year, Celfocus successfully upgraded two of Safaricom’s major core systems: Customer Relationship Management (CRM) and Enterprise Application Integration (EAI).
By upgrading the Siebel platform from 8.1.1.5 to IP 2015, the operator will take advantage of Open UI for both Call Centers and Retail views. The advantages of Siebel Open UI are endless, among them:
The Tibco upgrade into version 5.13 also brought additional advantages and changes to the operator, with the use of the latest Java version and increased security. This upgrade also assures support from Tibco for the upcoming years.
Today, the operator has up-to-date versions of both systems, ensuring both platforms support the latest standard capabilities required for the success of the organization.
2018 was a great year for the Kenyan operator, Safaricom. Not only did they witness an upgrade to their Siebel and Tibco systems, the Billing system also underwent major changes.
In April, Celfocus successfully participated in the operator's Billing system update from CBC version 1.2 to 5.5. This update impacted all major architectural systems under Celfocus’ responsibility (CRM, Tibco, Self-care). These changes provided the operator with a new account model on Siebel with additional features which were previously unavailable. Thus, improving time-to-market of new products and services and bill shock management.
After acquiring Cable & Wireless in 2012, Vodafone integrated both networks under a single stack of supporting systems. This integration left the operator with a single stack to serve both Global and Local business.
In order to clearly separate the boundaries between global and local at the OSS level, the operator contracted Celfocus for a due diligence of the OSS components and structure.
In May, Celfocus completed the assessment, suggesting three options, that will determine how the stack between local network/operations and international network/operations are separated. From the three options, Vodafone selected “Smart Split”, a cost-effective solution that will only split key components.
In April, Celfocus hosted, once again, the Inside View initiative as a means to attract students from Lisbon and Oporto regions.
This event gathered 22 college students who spent a day at our Lisbon and Oporto offices and allowed them not only to see where and how we work, but to be involved in meetings, projects and challenges promoted by over 50 of our Quality Assurance, Order Management & Integration, Managed Services, Online & C&ST, Unified Communications/NGIN and EPM colleagues.
With this initiative, we were able to attract students from key degrees and most of all, with different profiles from universities such as ISEP, FEUP, U. Minho, FCUP (Oporto) and IST, ISCTE, FCUL, FCT (Lisbon).
At the end of the day, a twist in the regular agenda, when involving our teams and students in a 2h challenge, which not only forced them out of their comfort zone but gave them the opportunity to perceive the company “as a whole”, enabling them to showcase what they had learned about the Business Unit while also working on their soft skills such as communication, listening or presentation.
At the get together, the feedback was outstanding in an initiative that already resulted in internships applications and will placed Celfocus at the top of their minds.
The trips that leave marks are precisely those that bring something new. Those that only happen when we allow ourselves to step on unexplored territory.
There’s nothing wrong with liking to repeat things we like – quite the contrary - with time we become specialist and that’s well valued.
However, creating alternatives implies picking new destinations – where one must know how to live, like learning and have an obsession for reaching the end – essential ingredients for innovation.
Earlier this year, Celfocus successfully upgraded two of Safaricom’s major core systems: Customer Relationship Management (CRM) and Enterprise Application Integration (EAI).
By upgrading the Siebel platform from 8.1.1.5 to IP 2015, the operator will take advantage of Open UI for both Call Centers and Retail views. The advantages of Siebel Open UI are endless, among them:
The Tibco upgrade into version 5.13 also brought additional advantages and changes to the operator, with the use of the latest Java version and increased security. This upgrade also assures support from Tibco for the upcoming years.
Today, the operator has up-to-date versions of both systems, ensuring both platforms support the latest standard capabilities required for the success of the organization.
2018 was a great year for the Kenyan operator, Safaricom. Not only did they witness an upgrade to their Siebel and Tibco systems, the Billing system also underwent major changes.
In April, Celfocus successfully participated in the operator's Billing system update from CBC version 1.2 to 5.5. This update impacted all major architectural systems under Celfocus’ responsibility (CRM, Tibco, Self-care). These changes provided the operator with a new account model on Siebel with additional features which were previously unavailable. Thus, improving time-to-market of new products and services and bill shock management.
After acquiring Cable & Wireless in 2012, Vodafone integrated both networks under a single stack of supporting systems. This integration left the operator with a single stack to serve both Global and Local business.
In order to clearly separate the boundaries between global and local at the OSS level, the operator contracted Celfocus for a due diligence of the OSS components and structure.
In May, Celfocus completed the assessment, suggesting three options, that will determine how the stack between local network/operations and international network/operations are separated. From the three options, Vodafone selected “Smart Split”, a cost-effective solution that will only split key components.
In April, Celfocus hosted, once again, the Inside View initiative as a means to attract students from Lisbon and Oporto regions.
This event gathered 22 college students who spent a day at our Lisbon and Oporto offices and allowed them not only to see where and how we work, but to be involved in meetings, projects and challenges promoted by over 50 of our Quality Assurance, Order Management & Integration, Managed Services, Online & C&ST, Unified Communications/NGIN and EPM colleagues.
With this initiative, we were able to attract students from key degrees and most of all, with different profiles from universities such as ISEP, FEUP, U. Minho, FCUP (Oporto) and IST, ISCTE, FCUL, FCT (Lisbon).
At the end of the day, a twist in the regular agenda, when involving our teams and students in a 2h challenge, which not only forced them out of their comfort zone but gave them the opportunity to perceive the company “as a whole”, enabling them to showcase what they had learned about the Business Unit while also working on their soft skills such as communication, listening or presentation.
At the get together, the feedback was outstanding in an initiative that already resulted in internships applications and will placed Celfocus at the top of their minds.
The trips that leave marks are precisely those that bring something new. Those that only happen when we allow ourselves to step on unexplored territory.
There’s nothing wrong with liking to repeat things we like – quite the contrary - with time we become specialist and that’s well valued.
However, creating alternatives implies picking new destinations – where one must know how to live, like learning and have an obsession for reaching the end – essential ingredients for innovation.
Earlier this year, Celfocus successfully upgraded two of Safaricom’s major core systems: Customer Relationship Management (CRM) and Enterprise Application Integration (EAI).
By upgrading the Siebel platform from 8.1.1.5 to IP 2015, the operator will take advantage of Open UI for both Call Centers and Retail views. The advantages of Siebel Open UI are endless, among them:
The Tibco upgrade into version 5.13 also brought additional advantages and changes to the operator, with the use of the latest Java version and increased security. This upgrade also assures support from Tibco for the upcoming years.
Today, the operator has up-to-date versions of both systems, ensuring both platforms support the latest standard capabilities required for the success of the organization.
2018 was a great year for the Kenyan operator, Safaricom. Not only did they witness an upgrade to their Siebel and Tibco systems, the Billing system also underwent major changes.
In April, Celfocus successfully participated in the operator's Billing system update from CBC version 1.2 to 5.5. This update impacted all major architectural systems under Celfocus’ responsibility (CRM, Tibco, Self-care). These changes provided the operator with a new account model on Siebel with additional features which were previously unavailable. Thus, improving time-to-market of new products and services and bill shock management.
After acquiring Cable & Wireless in 2012, Vodafone integrated both networks under a single stack of supporting systems. This integration left the operator with a single stack to serve both Global and Local business.
In order to clearly separate the boundaries between global and local at the OSS level, the operator contracted Celfocus for a due diligence of the OSS components and structure.
In May, Celfocus completed the assessment, suggesting three options, that will determine how the stack between local network/operations and international network/operations are separated. From the three options, Vodafone selected “Smart Split”, a cost-effective solution that will only split key components.
In April, Celfocus hosted, once again, the Inside View initiative as a means to attract students from Lisbon and Oporto regions.
This event gathered 22 college students who spent a day at our Lisbon and Oporto offices and allowed them not only to see where and how we work, but to be involved in meetings, projects and challenges promoted by over 50 of our Quality Assurance, Order Management & Integration, Managed Services, Online & C&ST, Unified Communications/NGIN and EPM colleagues.
With this initiative, we were able to attract students from key degrees and most of all, with different profiles from universities such as ISEP, FEUP, U. Minho, FCUP (Oporto) and IST, ISCTE, FCUL, FCT (Lisbon).
At the end of the day, a twist in the regular agenda, when involving our teams and students in a 2h challenge, which not only forced them out of their comfort zone but gave them the opportunity to perceive the company “as a whole”, enabling them to showcase what they had learned about the Business Unit while also working on their soft skills such as communication, listening or presentation.
At the get together, the feedback was outstanding in an initiative that already resulted in internships applications and will placed Celfocus at the top of their minds.
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