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CALL To Games
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Jun 2017
Lately, history has proven quite the opposite! Believing there is a real chance of winning is enough to take us out of our comfort zone.
The evermore acceptance of disruptive players has dethroned some dinosaurs. These new players handpick the problems they want to solve and do it through technologic platforms that sneakily substitute company’s traditional solutions.
By catching the right winds, many of these quickly grow out from the status of niche and conquer businesses and markets of greater scale. Step by step, they capture investment and clients.
Being a part of this new reality requires courage, skill and some patience. Learning to deal with failure is as important as learning to score.
Being ready requires muscle, nerves of steel and a lot of training. And that training is done ONE way: stepping into the game.
Celfocus’ journey in Ireland has been a true success story! With over 12 ongoing projects, Celfocus continues to help the operator reach its initial goal - offer customers a truly seamless experience. More recently, three of these twelve projects have been delivered.
Payment Bridge
To make the substitution of legacy systems less impactful, Celfocus has developed Payment Bridge, an application that will be used during the Dual Run period. This application will review payment files, validate in which system the customer is in, and send the file into the correct system, integrated with Billing, and processed accordingly.
Customer Communication Handler
The Customer Communication Handler framework supports a series of business rules that are used for processing both Inbound and Outbound requests. This integration layer then communicates with the Self Service Abstraction layer (SAL), also developed by Celfocus, where all processes that support the business scenarios are located. This application is currently supporting a great number of business scenario for bill-pay customers and will soon be update to support pay-as-you-go customers.
“The largest single transformation project undertaken by Vodafone Ireland will see integrated customer interface across fixed, TV, mobile and broadband.”
The Equinox Programme currently ongoing at Vodafone Ireland will transform its CRM, billing and order management capabilities – the ultimate promise – deliver a truly seamless experience to all Vodafone customers.
To help fulfil the promise, Vodafone Ireland selected the CELFOCUS Omnichannel product to deliver the channels layer of the new architecture. The Digital Portal is one of the channels in scope and includes the ecommerce and self-service modules of the product. Together with the rest of CELFOCUS Omnichannel’s channels also delivered in Equinox, the Digital Portal participates in the transformative and seamless experience provided to end customers.
Delivered in June, this portal provides flexible marketing, ecommerce and self-service functionalities!
CELFOCUS Omnichannel uses Adobe Experience Manager and Adobe Marketing Cloud suite as its enabling technology for Content and Web Experience Management capabilities, providing a rich environment for Vodafone to create engaging digital experiences.
The Inside View initiative returned to Celfocus, this time for a visit with the Online Business Unit.
The 3rd year students in Computer Science and Business Management and 5th year of the integrated Master’s degree in Electrical and Computer Engineer from ISCTE and FCUL had the opportunity to get to know more about our business and the talent in our Online team.
During this day, students were introduced to the various components of managing an IT project, attended a project meeting with a development team, viewed mobile demonstrations and participated in a dynamic UI / UX activity.
The purpose of this initiative is to create a link between students and work-life, allowing them to be more familiarized with the day-to-day tasks of a professional in their area of interest.
Lately, history has proven quite the opposite! Believing there is a real chance of winning is enough to take us out of our comfort zone.
The evermore acceptance of disruptive players has dethroned some dinosaurs. These new players handpick the problems they want to solve and do it through technologic platforms that sneakily substitute company’s traditional solutions.
By catching the right winds, many of these quickly grow out from the status of niche and conquer businesses and markets of greater scale. Step by step, they capture investment and clients.
Being a part of this new reality requires courage, skill and some patience. Learning to deal with failure is as important as learning to score.
Being ready requires muscle, nerves of steel and a lot of training. And that training is done ONE way: stepping into the game.
Celfocus’ journey in Ireland has been a true success story! With over 12 ongoing projects, Celfocus continues to help the operator reach its initial goal - offer customers a truly seamless experience. More recently, three of these twelve projects have been delivered.
Payment Bridge
To make the substitution of legacy systems less impactful, Celfocus has developed Payment Bridge, an application that will be used during the Dual Run period. This application will review payment files, validate in which system the customer is in, and send the file into the correct system, integrated with Billing, and processed accordingly.
Customer Communication Handler
The Customer Communication Handler framework supports a series of business rules that are used for processing both Inbound and Outbound requests. This integration layer then communicates with the Self Service Abstraction layer (SAL), also developed by Celfocus, where all processes that support the business scenarios are located. This application is currently supporting a great number of business scenario for bill-pay customers and will soon be update to support pay-as-you-go customers.
“The largest single transformation project undertaken by Vodafone Ireland will see integrated customer interface across fixed, TV, mobile and broadband.”
The Equinox Programme currently ongoing at Vodafone Ireland will transform its CRM, billing and order management capabilities – the ultimate promise – deliver a truly seamless experience to all Vodafone customers.
To help fulfil the promise, Vodafone Ireland selected the CELFOCUS Omnichannel product to deliver the channels layer of the new architecture. The Digital Portal is one of the channels in scope and includes the ecommerce and self-service modules of the product. Together with the rest of CELFOCUS Omnichannel’s channels also delivered in Equinox, the Digital Portal participates in the transformative and seamless experience provided to end customers.
Delivered in June, this portal provides flexible marketing, ecommerce and self-service functionalities!
CELFOCUS Omnichannel uses Adobe Experience Manager and Adobe Marketing Cloud suite as its enabling technology for Content and Web Experience Management capabilities, providing a rich environment for Vodafone to create engaging digital experiences.
The Inside View initiative returned to Celfocus, this time for a visit with the Online Business Unit.
The 3rd year students in Computer Science and Business Management and 5th year of the integrated Master’s degree in Electrical and Computer Engineer from ISCTE and FCUL had the opportunity to get to know more about our business and the talent in our Online team.
During this day, students were introduced to the various components of managing an IT project, attended a project meeting with a development team, viewed mobile demonstrations and participated in a dynamic UI / UX activity.
The purpose of this initiative is to create a link between students and work-life, allowing them to be more familiarized with the day-to-day tasks of a professional in their area of interest.
Lately, history has proven quite the opposite! Believing there is a real chance of winning is enough to take us out of our comfort zone.
The evermore acceptance of disruptive players has dethroned some dinosaurs. These new players handpick the problems they want to solve and do it through technologic platforms that sneakily substitute company’s traditional solutions.
By catching the right winds, many of these quickly grow out from the status of niche and conquer businesses and markets of greater scale. Step by step, they capture investment and clients.
Being a part of this new reality requires courage, skill and some patience. Learning to deal with failure is as important as learning to score.
Being ready requires muscle, nerves of steel and a lot of training. And that training is done ONE way: stepping into the game.
Celfocus’ journey in Ireland has been a true success story! With over 12 ongoing projects, Celfocus continues to help the operator reach its initial goal - offer customers a truly seamless experience. More recently, three of these twelve projects have been delivered.
Payment Bridge
To make the substitution of legacy systems less impactful, Celfocus has developed Payment Bridge, an application that will be used during the Dual Run period. This application will review payment files, validate in which system the customer is in, and send the file into the correct system, integrated with Billing, and processed accordingly.
Customer Communication Handler
The Customer Communication Handler framework supports a series of business rules that are used for processing both Inbound and Outbound requests. This integration layer then communicates with the Self Service Abstraction layer (SAL), also developed by Celfocus, where all processes that support the business scenarios are located. This application is currently supporting a great number of business scenario for bill-pay customers and will soon be update to support pay-as-you-go customers.
“The largest single transformation project undertaken by Vodafone Ireland will see integrated customer interface across fixed, TV, mobile and broadband.”
The Equinox Programme currently ongoing at Vodafone Ireland will transform its CRM, billing and order management capabilities – the ultimate promise – deliver a truly seamless experience to all Vodafone customers.
To help fulfil the promise, Vodafone Ireland selected the CELFOCUS Omnichannel product to deliver the channels layer of the new architecture. The Digital Portal is one of the channels in scope and includes the ecommerce and self-service modules of the product. Together with the rest of CELFOCUS Omnichannel’s channels also delivered in Equinox, the Digital Portal participates in the transformative and seamless experience provided to end customers.
Delivered in June, this portal provides flexible marketing, ecommerce and self-service functionalities!
CELFOCUS Omnichannel uses Adobe Experience Manager and Adobe Marketing Cloud suite as its enabling technology for Content and Web Experience Management capabilities, providing a rich environment for Vodafone to create engaging digital experiences.
The Inside View initiative returned to Celfocus, this time for a visit with the Online Business Unit.
The 3rd year students in Computer Science and Business Management and 5th year of the integrated Master’s degree in Electrical and Computer Engineer from ISCTE and FCUL had the opportunity to get to know more about our business and the talent in our Online team.
During this day, students were introduced to the various components of managing an IT project, attended a project meeting with a development team, viewed mobile demonstrations and participated in a dynamic UI / UX activity.
The purpose of this initiative is to create a link between students and work-life, allowing them to be more familiarized with the day-to-day tasks of a professional in their area of interest.
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