To Know
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EDITORIAL
Crossing the bridge of time
Keep track of our latest achievements
CALL To Future
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Dec 2018
The telecommunications sector is always changing because of the constant need to adapt to its context. So far, nothing new!
There is currently a great demand to deliver at a high rate and in high quality. The answer to such demands is greater agility and mechanization of technological development processes, leaving us with less time to think and act.
Despite this new reality being seen by many as a threat, the truth is that it’s a great opportunity for the future of those working in technology.
Providing answers to this context and preventing undesirable outputs is where the value rests – in a reality where end-customers are exposed, like never before, to design inefficiencies and software quality.
Delivering the promise to people through technology is an enormous challenge: knowing how to choose what will impact the business most and manage greater uncertainty makes the human factor more indispensable than ever before (leaving repetitive tasks to the machine).
All and all, the more automation, the more interesting the jobs of the future will be.
"Will machines replace humans?" This question is on the mind of anyone with a job to lose. Daniel Susskind confronts this question and three misconceptions we have about our automated future, suggesting we ask something else: How will we distribute wealth in a world when there will be less -- or even no -- work?
Unified Communications helps meet the demands of the workforce by enabling effective communication and collaboration through a unified user-experience across all communication mediums and devices.
In December, Celfocus’ Unified Communications team successfully delivered three projects in two different customers: Vodafone Hungary and Vodafone UK.
At Vodafone UK, our team addressed the needs of the operator’s Call Centre with the One Net Call Centre solution – providing cutting-edge features such as real-time wallboards, inbound and outbound omnichannel campaigns, call queuing, auto attendant, call and screen recording etc.
Also, at Vodafone UK and Vodafone Hungary the team delivered the Generic Call Control solution that allows CSPs to provide VoLTE (voice over LTE) communication to customers with losing features available on GSM networks (ring back tones, pay4me, toking etc..).
The Holiday season is a moment of closing the year that has passed, of moments of closeness with family and friends, of coming closer to others’ reality. For this year’s Holiday Season, Celfocus focused on taking responsible action – doing. In October, we responsibly drank, in December we’re responsibly doing.
On December 18th, each colleague received on their desk a paper coin that would later be traded for a Red Nose (Operação Nariz Vermelho – association selected for Celfocus’ Holiday donation). On this day, colleagues also got together in Lisbon and Oporto offices to celebrate the holiday spirit through hot drinks and cookies and simultaneously help those in need.
The telecommunications sector is always changing because of the constant need to adapt to its context. So far, nothing new!
There is currently a great demand to deliver at a high rate and in high quality. The answer to such demands is greater agility and mechanization of technological development processes, leaving us with less time to think and act.
Despite this new reality being seen by many as a threat, the truth is that it’s a great opportunity for the future of those working in technology.
Providing answers to this context and preventing undesirable outputs is where the value rests – in a reality where end-customers are exposed, like never before, to design inefficiencies and software quality.
Delivering the promise to people through technology is an enormous challenge: knowing how to choose what will impact the business most and manage greater uncertainty makes the human factor more indispensable than ever before (leaving repetitive tasks to the machine).
All and all, the more automation, the more interesting the jobs of the future will be.
"Will machines replace humans?" This question is on the mind of anyone with a job to lose. Daniel Susskind confronts this question and three misconceptions we have about our automated future, suggesting we ask something else: How will we distribute wealth in a world when there will be less -- or even no -- work?
Unified Communications helps meet the demands of the workforce by enabling effective communication and collaboration through a unified user-experience across all communication mediums and devices.
In December, Celfocus’ Unified Communications team successfully delivered three projects in two different customers: Vodafone Hungary and Vodafone UK.
At Vodafone UK, our team addressed the needs of the operator’s Call Centre with the One Net Call Centre solution – providing cutting-edge features such as real-time wallboards, inbound and outbound omnichannel campaigns, call queuing, auto attendant, call and screen recording etc.
Also, at Vodafone UK and Vodafone Hungary the team delivered the Generic Call Control solution that allows CSPs to provide VoLTE (voice over LTE) communication to customers with losing features available on GSM networks (ring back tones, pay4me, toking etc..).
The Holiday season is a moment of closing the year that has passed, of moments of closeness with family and friends, of coming closer to others’ reality. For this year’s Holiday Season, Celfocus focused on taking responsible action – doing. In October, we responsibly drank, in December we’re responsibly doing.
On December 18th, each colleague received on their desk a paper coin that would later be traded for a Red Nose (Operação Nariz Vermelho – association selected for Celfocus’ Holiday donation). On this day, colleagues also got together in Lisbon and Oporto offices to celebrate the holiday spirit through hot drinks and cookies and simultaneously help those in need.
The telecommunications sector is always changing because of the constant need to adapt to its context. So far, nothing new!
There is currently a great demand to deliver at a high rate and in high quality. The answer to such demands is greater agility and mechanization of technological development processes, leaving us with less time to think and act.
Despite this new reality being seen by many as a threat, the truth is that it’s a great opportunity for the future of those working in technology.
Providing answers to this context and preventing undesirable outputs is where the value rests – in a reality where end-customers are exposed, like never before, to design inefficiencies and software quality.
Delivering the promise to people through technology is an enormous challenge: knowing how to choose what will impact the business most and manage greater uncertainty makes the human factor more indispensable than ever before (leaving repetitive tasks to the machine).
All and all, the more automation, the more interesting the jobs of the future will be.
"Will machines replace humans?" This question is on the mind of anyone with a job to lose. Daniel Susskind confronts this question and three misconceptions we have about our automated future, suggesting we ask something else: How will we distribute wealth in a world when there will be less -- or even no -- work?
Unified Communications helps meet the demands of the workforce by enabling effective communication and collaboration through a unified user-experience across all communication mediums and devices.
In December, Celfocus’ Unified Communications team successfully delivered three projects in two different customers: Vodafone Hungary and Vodafone UK.
At Vodafone UK, our team addressed the needs of the operator’s Call Centre with the One Net Call Centre solution – providing cutting-edge features such as real-time wallboards, inbound and outbound omnichannel campaigns, call queuing, auto attendant, call and screen recording etc.
Also, at Vodafone UK and Vodafone Hungary the team delivered the Generic Call Control solution that allows CSPs to provide VoLTE (voice over LTE) communication to customers with losing features available on GSM networks (ring back tones, pay4me, toking etc..).
The Holiday season is a moment of closing the year that has passed, of moments of closeness with family and friends, of coming closer to others’ reality. For this year’s Holiday Season, Celfocus focused on taking responsible action – doing. In October, we responsibly drank, in December we’re responsibly doing.
On December 18th, each colleague received on their desk a paper coin that would later be traded for a Red Nose (Operação Nariz Vermelho – association selected for Celfocus’ Holiday donation). On this day, colleagues also got together in Lisbon and Oporto offices to celebrate the holiday spirit through hot drinks and cookies and simultaneously help those in need.
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