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CALL To Light
—
Jul 2019
If on the one hand, we are led to believe that there are areas that live more of creativity than others – for example the arts or sciences – in reality it’s quite different. The biggest difference lies mainly in what stimulates us to have disruptive and transformative ideas.
In engineering, the birth of a good idea requires a “good” problem. And a problem requires a good idea to solve it. We are facing an equation that can easily become a virtuous cycle… or a vicious one. Either problems become complex and emergencies leave no time for thinking, or on the contrary, the stimulus is such that creativity gains muscle and becomes part of the solution.
The evolution in engineering implies not giving up on difficult problems. And by solving them, we almost always have an idea that, all of a sudden, changes everything. A mystery, in fact.
And that’s how ideas in engineering are born… Is it different from the arts or sciences? At least, it’s equally fascinating!
Vodafone One Net service application, developed by Celfocus, enables a cloud-based innovative communications solution that fully integrates landlines, mobiles and software-based phones together, providing users with a truly seamless experience across all devices.
More recently, the latest addition to the One Net portfolio, the Call Centre, continues to expand and evolve One Net in the Unified Communications market in the UK with a very simple license model proposition.
One Net Call Centre is a bolt-on service aimed at businesses looking for greater control over how they communicate with their customers. It enables them to manage incoming calls more professionally and gather analytical data on how well they are responding to calls, putting practical functions of call centre within the reach of small and large businesses.
Vodafone One Net currently serves more than 5 million users worldwide across 15 countries, with most of these based on Celfocus Solutions. Evolution and innovation are constantly delivered with new features, interactions and consistent integration throughout all the devices and touchpoints with a constant release cycle where new components, devices, specific vertical features and integrations are available to customers.
As a consequence of Celfocus’ involvement in the Equinox Programme and the successful go-live of all consumer post-paid customers, Celfocus was awarded the Pay-G project at Vodafone Ireland in 2018.
This project, divided in 3 phases, is part of Vodafone’s strategy to include pre-paid customers in the Equinox Programme roadmap, Portal and UFE. Overall, its delivery will allow Vodafone to decommission 1.6 million pre-paid customers from legacy systems to the new Equinox stack with no impact on its business.
The first phase, delivered in October 2018, included minimum viable product and enabled Vodafone to initiate the migration of pre-paid customers from legacy systems to the new Equinox stack.
The second phase, which was recently delivered into production successfully, introduced order-provisioning and the inclusion of features such as: top up and balance, voucher management, add-ons management, roaming and campaigns.
Phase three, currently ongoing will enable new activations - First Time Connections, tariff plan Post2Pre migrations and provided the operator with additional features among them: equipment repair and return, port-ins, handset & accessory purchase, anonymous sales and service management.
Telcos are currently undergoing a digital revolution in various domains, which means they are looking for System Integrators like Celfocus to bring innovation to the table aligned with the ability to deliver mission critical applications with scale. Amidst this revolution, the Enterprise segment promises significant potential by helping CSPs extend their footprint, provide new services and become partners in the digital transformation many enterprises are embarking.
Acknowledging this opportunity, Celfocus announces the creation of a new Business Unit, focused on the Enterprise domain, led by Bjorn Rohs. Celfocus now expands and reaches the Customer Service segment within the Enterprise domain, leveraged on the acquisition of Vodafone Ziggo’s Enterprise Selfcare and Backoffice Provisioning solution (BOP/Service Navigator)
This team brings not only valuable and solid experience in the Enterprise domain, but also references, with an installed customer base, across different Opcos. Celfocus will also expand its geographical footprint further into central Europe with a new office in the Netherlands.
Welcome aboard, Enterprise team.
Landing Festival is Europe’s biggest tech careers event. This two-day event of intensive learning and networking, inspiring talks, expert session, exclusive workshops, real job opportunities and a massive boat party to wrap up all the craziness.
On June 28th and 29th, Celfocus was present for the first time showcasing what “Landing @ Celfocus” represents. Through a fun and interactive game of scratch-carding, our team gave all attendees the possibility to land at one of our projects: Dubai, Portugal, Ireland, Germany, Holland and UK. Once participants scratched-off their final destination, they travelled with their taste-buds and heard more about the project at hand from our experts themselves.
During these two-days, we met hundreds of techy-enthusiasts eager to learn more about Celfocus and take their talent worldwide. And we also had the opportunity to share knowledge! Our colleague, Luís Santos, led a fascinating talk on the dynamics and complexity of the telecom market and how soon human operators will lack the ability to handle all network problems on their own, and machines will have to step up to the task. In this talk, Luís will shared experience based on real challenges on AI Enabled Network Operation management, which span horizontally through the operational value chain - from autonomous detection of critical anomalies in the network to root cause analysis and automatic resolution.
If on the one hand, we are led to believe that there are areas that live more of creativity than others – for example the arts or sciences – in reality it’s quite different. The biggest difference lies mainly in what stimulates us to have disruptive and transformative ideas.
In engineering, the birth of a good idea requires a “good” problem. And a problem requires a good idea to solve it. We are facing an equation that can easily become a virtuous cycle… or a vicious one. Either problems become complex and emergencies leave no time for thinking, or on the contrary, the stimulus is such that creativity gains muscle and becomes part of the solution.
The evolution in engineering implies not giving up on difficult problems. And by solving them, we almost always have an idea that, all of a sudden, changes everything. A mystery, in fact.
And that’s how ideas in engineering are born… Is it different from the arts or sciences? At least, it’s equally fascinating!
Vodafone One Net service application, developed by Celfocus, enables a cloud-based innovative communications solution that fully integrates landlines, mobiles and software-based phones together, providing users with a truly seamless experience across all devices.
More recently, the latest addition to the One Net portfolio, the Call Centre, continues to expand and evolve One Net in the Unified Communications market in the UK with a very simple license model proposition.
One Net Call Centre is a bolt-on service aimed at businesses looking for greater control over how they communicate with their customers. It enables them to manage incoming calls more professionally and gather analytical data on how well they are responding to calls, putting practical functions of call centre within the reach of small and large businesses.
Vodafone One Net currently serves more than 5 million users worldwide across 15 countries, with most of these based on Celfocus Solutions. Evolution and innovation are constantly delivered with new features, interactions and consistent integration throughout all the devices and touchpoints with a constant release cycle where new components, devices, specific vertical features and integrations are available to customers.
As a consequence of Celfocus’ involvement in the Equinox Programme and the successful go-live of all consumer post-paid customers, Celfocus was awarded the Pay-G project at Vodafone Ireland in 2018.
This project, divided in 3 phases, is part of Vodafone’s strategy to include pre-paid customers in the Equinox Programme roadmap, Portal and UFE. Overall, its delivery will allow Vodafone to decommission 1.6 million pre-paid customers from legacy systems to the new Equinox stack with no impact on its business.
The first phase, delivered in October 2018, included minimum viable product and enabled Vodafone to initiate the migration of pre-paid customers from legacy systems to the new Equinox stack.
The second phase, which was recently delivered into production successfully, introduced order-provisioning and the inclusion of features such as: top up and balance, voucher management, add-ons management, roaming and campaigns.
Phase three, currently ongoing will enable new activations - First Time Connections, tariff plan Post2Pre migrations and provided the operator with additional features among them: equipment repair and return, port-ins, handset & accessory purchase, anonymous sales and service management.
Telcos are currently undergoing a digital revolution in various domains, which means they are looking for System Integrators like Celfocus to bring innovation to the table aligned with the ability to deliver mission critical applications with scale. Amidst this revolution, the Enterprise segment promises significant potential by helping CSPs extend their footprint, provide new services and become partners in the digital transformation many enterprises are embarking.
Acknowledging this opportunity, Celfocus announces the creation of a new Business Unit, focused on the Enterprise domain, led by Bjorn Rohs. Celfocus now expands and reaches the Customer Service segment within the Enterprise domain, leveraged on the acquisition of Vodafone Ziggo’s Enterprise Selfcare and Backoffice Provisioning solution (BOP/Service Navigator)
This team brings not only valuable and solid experience in the Enterprise domain, but also references, with an installed customer base, across different Opcos. Celfocus will also expand its geographical footprint further into central Europe with a new office in the Netherlands.
Welcome aboard, Enterprise team.
Landing Festival is Europe’s biggest tech careers event. This two-day event of intensive learning and networking, inspiring talks, expert session, exclusive workshops, real job opportunities and a massive boat party to wrap up all the craziness.
On June 28th and 29th, Celfocus was present for the first time showcasing what “Landing @ Celfocus” represents. Through a fun and interactive game of scratch-carding, our team gave all attendees the possibility to land at one of our projects: Dubai, Portugal, Ireland, Germany, Holland and UK. Once participants scratched-off their final destination, they travelled with their taste-buds and heard more about the project at hand from our experts themselves.
During these two-days, we met hundreds of techy-enthusiasts eager to learn more about Celfocus and take their talent worldwide. And we also had the opportunity to share knowledge! Our colleague, Luís Santos, led a fascinating talk on the dynamics and complexity of the telecom market and how soon human operators will lack the ability to handle all network problems on their own, and machines will have to step up to the task. In this talk, Luís will shared experience based on real challenges on AI Enabled Network Operation management, which span horizontally through the operational value chain - from autonomous detection of critical anomalies in the network to root cause analysis and automatic resolution.
If on the one hand, we are led to believe that there are areas that live more of creativity than others – for example the arts or sciences – in reality it’s quite different. The biggest difference lies mainly in what stimulates us to have disruptive and transformative ideas.
In engineering, the birth of a good idea requires a “good” problem. And a problem requires a good idea to solve it. We are facing an equation that can easily become a virtuous cycle… or a vicious one. Either problems become complex and emergencies leave no time for thinking, or on the contrary, the stimulus is such that creativity gains muscle and becomes part of the solution.
The evolution in engineering implies not giving up on difficult problems. And by solving them, we almost always have an idea that, all of a sudden, changes everything. A mystery, in fact.
And that’s how ideas in engineering are born… Is it different from the arts or sciences? At least, it’s equally fascinating!
Vodafone One Net service application, developed by Celfocus, enables a cloud-based innovative communications solution that fully integrates landlines, mobiles and software-based phones together, providing users with a truly seamless experience across all devices.
More recently, the latest addition to the One Net portfolio, the Call Centre, continues to expand and evolve One Net in the Unified Communications market in the UK with a very simple license model proposition.
One Net Call Centre is a bolt-on service aimed at businesses looking for greater control over how they communicate with their customers. It enables them to manage incoming calls more professionally and gather analytical data on how well they are responding to calls, putting practical functions of call centre within the reach of small and large businesses.
Vodafone One Net currently serves more than 5 million users worldwide across 15 countries, with most of these based on Celfocus Solutions. Evolution and innovation are constantly delivered with new features, interactions and consistent integration throughout all the devices and touchpoints with a constant release cycle where new components, devices, specific vertical features and integrations are available to customers.
As a consequence of Celfocus’ involvement in the Equinox Programme and the successful go-live of all consumer post-paid customers, Celfocus was awarded the Pay-G project at Vodafone Ireland in 2018.
This project, divided in 3 phases, is part of Vodafone’s strategy to include pre-paid customers in the Equinox Programme roadmap, Portal and UFE. Overall, its delivery will allow Vodafone to decommission 1.6 million pre-paid customers from legacy systems to the new Equinox stack with no impact on its business.
The first phase, delivered in October 2018, included minimum viable product and enabled Vodafone to initiate the migration of pre-paid customers from legacy systems to the new Equinox stack.
The second phase, which was recently delivered into production successfully, introduced order-provisioning and the inclusion of features such as: top up and balance, voucher management, add-ons management, roaming and campaigns.
Phase three, currently ongoing will enable new activations - First Time Connections, tariff plan Post2Pre migrations and provided the operator with additional features among them: equipment repair and return, port-ins, handset & accessory purchase, anonymous sales and service management.
Telcos are currently undergoing a digital revolution in various domains, which means they are looking for System Integrators like Celfocus to bring innovation to the table aligned with the ability to deliver mission critical applications with scale. Amidst this revolution, the Enterprise segment promises significant potential by helping CSPs extend their footprint, provide new services and become partners in the digital transformation many enterprises are embarking.
Acknowledging this opportunity, Celfocus announces the creation of a new Business Unit, focused on the Enterprise domain, led by Bjorn Rohs. Celfocus now expands and reaches the Customer Service segment within the Enterprise domain, leveraged on the acquisition of Vodafone Ziggo’s Enterprise Selfcare and Backoffice Provisioning solution (BOP/Service Navigator)
This team brings not only valuable and solid experience in the Enterprise domain, but also references, with an installed customer base, across different Opcos. Celfocus will also expand its geographical footprint further into central Europe with a new office in the Netherlands.
Welcome aboard, Enterprise team.
Landing Festival is Europe’s biggest tech careers event. This two-day event of intensive learning and networking, inspiring talks, expert session, exclusive workshops, real job opportunities and a massive boat party to wrap up all the craziness.
On June 28th and 29th, Celfocus was present for the first time showcasing what “Landing @ Celfocus” represents. Through a fun and interactive game of scratch-carding, our team gave all attendees the possibility to land at one of our projects: Dubai, Portugal, Ireland, Germany, Holland and UK. Once participants scratched-off their final destination, they travelled with their taste-buds and heard more about the project at hand from our experts themselves.
During these two-days, we met hundreds of techy-enthusiasts eager to learn more about Celfocus and take their talent worldwide. And we also had the opportunity to share knowledge! Our colleague, Luís Santos, led a fascinating talk on the dynamics and complexity of the telecom market and how soon human operators will lack the ability to handle all network problems on their own, and machines will have to step up to the task. In this talk, Luís will shared experience based on real challenges on AI Enabled Network Operation management, which span horizontally through the operational value chain - from autonomous detection of critical anomalies in the network to root cause analysis and automatic resolution.
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