Worth a thousand words
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Photography — Sep 2017
“A picture is worth a thousand words” is what we say when we invite a picture to speak for itself and speak to us, opening it to the taste of individual interpretations.
In some ways organisations of the future will become more like the power of “images” rather than the power of “words” – in which what we see (feel) is more appealing and efficient than what we write (say).
Words in any organisation take us to rules and formalities – the good and the bad - the scrutiny of what is right and wrong, the process, the tolerance between what is possible and experimental.
An image is wild, it’s free. It cannot be domesticated by a single idea - suggesting more liberty, more risk.
Setting its power free is creating a moving force capable of gathering different perspectives leaving us with thousands of images of our reality.
As an organisation, we need something like it - to be better prepared for what is yet to come.
As human beings, we get used to "the way things are" really fast. But for designers, the way things are is an opportunity ... Could things be better? How? In this funny, breezy talk, the man behind the iPod and the Nest thermostat shares some of his tips for noticing -- and driving -- change.
Unified FrontEnd for Vodafone Ireland
The Equinox Digital Transformation Programme at Vodafone Ireland is still underway and Celfocus continues to support the operator in various streams. Among these streams is the Unified Frontend application to be used in Retail Stores and Call Centres, both by Vodafone agents and partners.
This frontend integrates the various systems required to provide Vodafone customers with ordinary day-to-day information regarding their bill, plan, orders etc., and manage customer interactions. Using a single frontend application, agents and partners are able to access a 360º view of the customer in a matter of seconds. Thus, improving customer-facing moments and removing the complexity of dealing with a high number of systems.
In July, Celfocus successfully delivered a number of Consumer Bill Pay features among them: customer information, 360º view, news and semaphores, manage orders, users and roles among others. A new release is expected in September, introducing payment operations as well. But our most significant goal will be achieved with the November release, where all sales related processes will be fully operational. Celfocus is committed to achieving that goal and continue supporting Vodafone Ireland and our partner Amdocs in successfully concluding the business acceptance phase.
Celfocus’ Business Unit All Hands Event
During the month of June Celfocus’ Customer & Service Technologies and Order Management & Integration business units organised their annual all hands event.
The C&ST team embraced the month’s spirit and brought the famous Saints festivities to Pateo Alfacinha, Ajuda – Lisbon on June 28th. During this event Paulo Ruivo, Patricia Pinto, Eurico Frade, João Cordeiro Santos and Nuno Periquito welcomed colleagues with insights on the industry, the C&ST analysis community, new architecture trends, Celfocus’ customer management solution and Celfocus marketing. On this day, the team was also introduced to their new identity.
Customer & Service Technologies the business unit’s new name represents what is done and what is delivered to Customers, across the globe, driving their business transformation and growth.
The Order Management & Integration team crossed the 25 de Abril bridge for their yearly celebration at Casablanca – Costa da Caparica. On June 30th, Marco Ungari, Miguel Pacheco, Gustavo Leitão and Daniel Dias presented the unit’s status and new offers, Digital Transformation and Celfocus’ new organisation. Later enjoying all that summer has to offer with fun-filled moments in a celebratory way.
The beginning of C&ST Analysis Community
Customer & Service Technology analysts got together to create the Analysis Community in order to build a common culture and enhance the consistency across projects and geographies. The purpose of this community is to promote experiences and knowledge sharing, increase communication between analysts, define analysis methodologies and create a specific analysis training plan. With all of this, the community aims to improve project efficiency and client relationship.
