Pulling the hat out of the bag
Keep track of our latest achievements
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Magic — Mar 2017
Magic has always been a mix between doubts and beliefs – a game between what’s possible and impossible, the power that reality exerts over the imaginable.
Extraordinary experiences are promises of modern businesses. And why? Because there’s something great about being the best and being able to amaze. Today, with technology, the ability to amaze is possible - through creativity and intention!
Technology is full of desires, sensations and transforming powers. That’s where the allure comes from– by those who experience it, and those who make it happen. It’s like being in a world where magicians and spectators coexist, face to face, in a permanent match.
It is a privilege to be part of a group that transforms the way we interact with businesses, processes and people. Technology has become a main element in the transformation of society. Bringing proximity, democracy, and power to all.
That’s why the difference between Technology and Magic is everything ... and nothing at all.
There's real magic because it lives in a spectator's head, you can always create a real magical moment for somebody.
January 2017
“Speed & Simplicity” Award – Unified Communications
Celfocus is thrilled to be part of such an amazing achievement while working in a project that raised so many challenges since the very beginning.
After the commercial launch of Vodafone Tek Telefon [1]service in the Turkish market, Vodafone Turkey was able to register continuous commercial success during the past year and was also distinguished with the “Speed & Simplicity” award, an initiative designed to recognize the ultimate achievers of Vodafone’s Enterprise business.
This recognition was a direct result of a continuous quality collaboration between Vodafone Turkey, Vodafone Group and Celfocus, which contributed to the success of delivering such a complex project in record time and within budget.
Among the several challenges that this project endured it’s important to highlight that:
- this was Celfocus’ first Unified Communications project in Turkey;
- Vodafone Turkey was the 1st OpCo where the One Net solution was deployed over the new Nokia/ALU platform: mCAS;
- it was the first One Net portal deployment with new HW and SW configuration;
- it was the first project with new IMS Core Network integration (Huawei’s IMS).
As a result of this successful collaboration, Celfocus not only moves towards its objectives for growth, but also strengthens its position in a strategic Vodafone market.
[1] Vodafone Tek Telefon is the commercial name given to the One Net solution in Turkey. More details on this fixed to mobile routing service can be found at the Vodafone Turkey website.
February 2017
Revolutionary Changes to the Automotive Industry
In 2015, Vodafone entered the world of Internet of Things (IoT) with a revolutionary project in the automotive industry. The connected car moved Vodafone from a connectivity provider to offering end-to-end services for vehicle owners and users.
Over the past two years, Celfocus has made this revolution possible by providing the functionalities required to allow customers all over the world to select the right data bundle for them and manufactures to access car data and control quickly. Initially, the connected driving experience was launched for 2 Original Equipment Manufacturers (OEM) - BMW and Daimler in 6 countries (UK, DE, NL, SP, IT, FR).
More recently, Celfocus made this possible for two additional OEMs, GM and Ford, and an additional 10 countries: CH, BE, CZ, FI, GR, HU, IE, LU, PT, RO. Celfocus also delivered an additional feature, API Exposure, which ultimately included additional APIs, allowing OEMs to use IITC functionalities such as: client registration, purchase, etc. in their Portal.
The addition of new countries and OEMs represents outstanding growth and success for Vodafone’s role in the automotive industry.
A Portal for all things connected
The Internet of Things (IoT) has entered our lives ambitioning to create a world of connected devices. However, building this world has required the participation of partners, devices, sensors, and ideas from across the globe. For those witnessing and creating the connected world, connectivity, management and control stood out as major challenges.
In 2015, Vodafone made it simpler by bringing together partners and connectivity under a single portal. This portal, delivered by Celfocus, is available to all markets and sectors with connectivity needs across the globe. The IoT connectivity platform offers full control, flexibility and easy integration of customized solutions. By allowing users to keep track of the status of all of their assets, such as monitoring usage, activating new SIMs and responding to alerts.
Although under constant evolution for the past two years, in February Celfocus delivered additional functionalities, improved efficiency and fine-tuned businesses’ hierarchy needs, guaranteeing the ability to manage market specifics.
Available for all Vodafone markets and partners, the portal manages over 50 million devices, with millions of new ones being added every month, and supports over 8 million smart meters, 7 million automotive vehicles, and over 1.5 million health monitoring devices.
Expanding Partners Footprint
Telcos looking to expand their services and sales footprint rely on partners to ensure sales and operations consistency across direct and indirect channels. Vodafone has a wide range of partners across the globe that consistently handle customer requests.
For the last couple of years, a standalone web application was used by both Vodafone's Partners and back-office teams, which demanded a manual synchronization of the requests to and from Siebel for internal handling/implementation.
In July, Vodafone turned to Celfocus in search of a solution that would automatically integrate partners’ orders. Celfocus successfully substituted the Portal and delivered a fully integrated solution between CELFOCUS Omnichannel (new processes on the VFE and PPV shells) and Siebel. Today, Vodafone partners are successfully creating orders in VFE Dealers, which are simultaneously and automatically integrated with Vodafone’s ecosystem.
Additionally, Celfocus delivered the following main features:
- Manage Processes: List, Create, Edit and Resubmit requests;
- Account Analysis: Detailed reports of Customers and Accounts consumptions and services;
- Mailbox: Repository of all notifications sent to users during his requests handling;
- Back office Management: Partners can manage users of his hierarchy by defining roles and redistributing the requests between them.
Celfocus at the 2017 Mobile World Congress
The Mobile World Congress (MWC) is the world’s largest gathering for the mobile industry, bringing together partners and suppliers for a week of innovation, and sharing between the industry’s best.
For the third consecutive year, Celfocus attended as an exhibitor and took this opportunity to position itself as a full-service company, specialised in telecommunications by presenting and showcasing its offers and product portfolio.
One of this year’s highlight at our booth was the telco-in-a-box demo which, among other components and assets, included CELFOCUS Omnichannel and CELFOCUS Order Management. Overall the event was a great success, with over 20 scheduled meetings at our booth with customers, prospects, partners, analysts and media.
