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Call To
Music — May 2016 by Celfocus
It feels good to celebrate. Especially when we deliver the most challenging projects. So we’re inviting you to take a guided tour to some of our most recent conquests. And, by the way, take time to think about what you can learn when things are not going the way you’d like them to.
At Celfocus we solve our client’s most important problems.
These challenging and difficult projects, when solved, can bring along a sweet taste of victory.
We believe that success stories are worth celebrating, especially those that required mastery to get through all the risks.
Our success stories should inspire and motivate all of us to keep reaching better results.
From all that, Call was born. To reinforce the idea of sharing and reflection, and talk about everything that has made us all proud. Every single one of these successes belongs to us, the Celfocus team.
In this first edition we have gathered some of our most recent victories, and brought forward a few of the complex challenges, which were important marks in our evolution.
And because we also recognize that sometimes things don’t work out as we’d like, we leave you with a TEDx Talk about “Celebrating failure”, by Tim Baxter.
“Experience is not what happens to you. It is what you do to with what happens to you”.
— Aldous Huxley
SEP 2015
Eshop - a better shopping experience
In 2015, Vodafone Portugal opened the door to an improved and practical online shopping experience for its customers and thus breaking grounds in its omnichannel reality.
The ability to search from the wide variety of offers, compare between their favourite devices, keep track of orders, and pick a delivery date that best suits them, gave Vodafone customers a new autonomy. Allowing customers to decode device’s technical complexity and make decisions at their own pace with the information they need, available 24/7.
This project impacted both Vodafone and Vodafone customers, and today there millions of customers enjoying a better shopping experience.
NOV 2015
Vodafone Turkey takes on a transformation programme
The Vodafone Turkey Genesis project is to date Celfocus’ largest project, involving nearly 240 people. Genesis is a transformation program designed to improve business efficiency and increase customer satisfaction.
Celfocus is responsible for delivering a solution that will provide a single consolidated and integrated system for all customer segments. On 16 November, the project team reached a critical milestone, allowing the Enterprise segment a faster time-to-market, better responsive service, more accurate and timely billing and improved capability to respond to customer requests.
This is an ongoing project and the team continues to reach important milestones.
More recently, Celfocus’ team delivered the project’s core solution to Vodafone’s acceptance team. Reaching this milestone represents compliance, quality and a step closer to the target date.
NOV 2015
OSS as a first for Celfocus
SIRO, a start-up company between Vodafone Ireland and ESB (electricity company), is revolutionising the broadband market in Ireland, aiming to deliver 100% fibre-to-the-building network directly into homes and businesses across the country using the existing electric cabling infrastructure as the basis for its high-speed network.
Celfocus was responsible for gathering and documenting Business Requirements, designing and delivering the Target End-to-End Functional and Technical Architecture. Once identified and structured Celfocus’ team implemented the Operational Support systems stack, and defined the most important business processes (Network build & Inventory, Fulfilment and Service Activation, Assurance etc.).
With their systems and services live, CELFOCUS is currently supporting SIRO from an End to End perspective with Application Development and Application Maintenance & Operations teams.
JAN 2016
Vodafone Ireland welcomes Vodafone TV / Introducing Vodafone TV to Ireland
Vodafone Ireland takes a step forward and widens its offer by introducing an innovative television service to the Irish market.
This solution gives VF-IE customers the power to select from 5 different plan packages, with over 100 TV and radio channels, and enjoy unique services such as Restart TV, 7 day Catch-up, TV anywhere app, and Netflix at the touch of a button.
Despite Ireland’s strict content right management and market restrictions, our team efficiently and effectively delivered a compliant solution in less than a year’s time. Today, Vodafone offers their customers the flexibility they need for a full TV experience, whenever and wherever.
MAR 2016
Vodafone PT’s omnichannel reality now includes partner channels
To move closer to an omnichannel reality, Vodafone Portugal expanded its customer centric approach to the store, by designing processes around customers’ needs and empowering sales reps with the right tools.
Celfocus provided Vodafone partners with a solution, made up of intuitive processes, that allows them to focus on customer engagement moments. Once implemented, Vodafone takes advantage of significant decrease on the time to market of new products and flexibility and friendliness for staff, by promoting on-line training.
Celfocus’ Omni-channel paved the way for Vodafone Portugal to redesign the retail experience for both customers but also store staff
