In the spotlight
Keep track of our latest achievements
Learn to be in the spotlight
From time to time, each of us will be in the spotlight for some reason. It can happen during a project hiccup or because of an individual contribution to a hard victory!
Many of us don't like to be publicly exposed to others' eyes. But in some circumstances, this is inevitable, for the good or the not so good... The point is: how can we learn to live better with this? Maybe, by showing up more often, starting with a safe environment...
There are several opportunities to grasp: pitching at celfocus.bites, writing a CALL article, chat on a golden hour session, or participate with great pictures or stories on our social media. Having these experiences from time to time will help to improve and gain confidence. Let's try it?
15 of the most dangerous selfies ever
November 2021
Complaints Management Solution | Oney Bank
The Complaints Management solution now live at Oney Bank will provide a faster response to customers in the context of a complaint, in order to increase the degree of customer satisfaction in their relationship with the bank, as well as better control of all complaints' status during the treatment process.
This solution makes it possible to respond more quickly and assertively by monitoring complaints from their registration phase until their conclusion, using a distribution and alert system that allows responding to the SLAs defined for handling complaints, improving the overall operation.
1000th user story at Vodafone Ireland
After 3 years of evolving and delivering UFE in Agile at Vodafone Ireland, we have reached the 1000th user story and we are already working on the next 1000!
In 3 years, the team has grown, changed, performed above expectations, and continued to reinforce a collaborative team who strives to transform within Vodafone Ireland.
Unified Front-End supports the agents in call centre and stores, and among several different journeys. We would like to highlight the hottest ones:
- Super WiFi ordering journey that offers Vodafone customers a smart WiFi extension solution to enhance coverage in every corner of homes in Ireland;
- Gigabox modem, that provides fast wireless speeds and improved coverage, added automatically to customer's basket when eligible for assignment in a transparent process.
Following the partnership between Vodafone and National Broadband Ireland (NBI) to bring Vodafone Fibre Broadband to more Irish homes, in the near future, the Unified Front-End and its Sales journey will be fully integrated with this new fixed provider.
Stay tuned for how Celfocus helps transform Vodafone Ireland experience!
Tis' the season to give
Give time - Celfocus' Social Responsibility programme, Acting with a Purpose, gives you one day per year for volunteer work. Pick an institution of your choice and volunteer any day of the week. For this holiday season, we want to share a few suggestions of institutions that need our help, our TIME. SIGN UP, here.
Please keep in mind you can always volunteer at an institution of your choice.
Give a gift - Our Social Responsibility group has identified institutions that need our help! These institutions were selected based on our volunteers knowledge of their current needs. Pick one or more of the four institutions below and bring something in (Lisbon headquarter - ground floor elevators & Oporto - 7th floor) - From December 2nd - December 21st.
Passionate about helping others? Join the Social Responsibility Working Group on Microsoft Teams! More information about these initiatives here.