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Time — Apr 2017
The time spent plus the time left is all the time we have
Today in age, time is considered a scarce resource that is difficult to manage in a sensible way: the balance between personal and professional life; the time needed to learn, the time we still have to do something well, and the setbacks that will make us lose precious time.
However, time is still the big motto behind our greatest challenges: time limit, record time, and the right time. It is the “thing” that many times demands compromises; measures results, boosts development.
Time also challenges our ability to choose: by looking back it requires us to react to the moment and the eternal desire to predict the future.
In this edition, we invite you to dedicate some of your time to understanding the importance of Time… just before it’s too late.
And by the way: CALL celebrate its first year of existence. It’s time to celebrate!
Procrastination – a journey through YouTube binges, Wikipedia rabbit holes and bouts of staring out the window
March 2017
Smart Charging Wins "Best Mobile Network Solution for Serving Customers".
It is a widely known fact that in the Digital Era, customers are at the centre. They have become more demanding, and their needs more noticeable.
Customers want offers that reflect their interests, and they want them sooner rather than later. To be able to respond to this Era’s challenges, operators need to be flexible and in constant control. Responding to opportunities and creating new offers in a matter of seconds.
Smart pricing, a solution developed in cooperation with Celfocus combines these elements into a world class user experience by:
- Providing notifications of the right offer at the right moment, using real-time detection of Network and Device events (e.g. Wi-Fi usage) to understand which service is most valuable for the customer in any given moment.
- Real-time purchasing and instant activation of offers.
- Tool to personalize any commercial offer.
At Vodafone Portugal, Celfocus played an important role in the delivery of real-time purchasing & activation of offers, as well as the tool to customize Commercial offers/campaigns. Additionally, a Real Time feature (CELFOCUS Order Management add-on) was used to provision subscribed product immediately after customers accept offers suggested by the platform.
More recently, Vodafone earned recognition for its robust solution, Smart Charging, at the Mobile Word Congress 2017 in Barcelona, having won the Glomo Award for “Best Mobile Network Solution for Serving Customers".
April 2017
Concise Enterprise Offers at Vodafone
For Communication Service Providers, the enterprise segment has a life of its own. Unlike any other, this segment constantly recreates its offer with the specificities required for each individual client. Thus, often becoming too flexible and custom-made along the way.
In 2015, the Vodafone Group strategically tackled the Enterprise segment with its Internet of Things (IoT) offer by first addressing large enterprises. Later, Vodafone began tackling the Small Medium Enterprises (SME) and Small Office – Home Office (SOHO) and invited Celfocus to be part of this challenging segment.
Today, and with the help of Celfocus, Vodafone offers less flexible and more robust IoT solution to address its SME and SOHO clients. Allowing sales operations and customers to select from pre-defined services that meet their needs quickly and effectively. By removing the hassle of developing new offers for every new client, Vodafone also now benefits from a faster sales process and a faster customer activation process, which better suits this specific segment.
This project was powered by Vodafone Global and will soon be available to all Vodafone Opcos. More recently, Vodafone Spain was selected as the Opco pilot for this solution. With no developments required, this solution will quickly help Vodafone across the globe.
A day in the life of…
During the month of April, Celfocus opened its doors to 8 students from the Technical Institute of Lisbon and the Faculty of Sciences of the University of Lisbon through the Inside View initiative. An initiative that allows college students to accompany an engineer of his/her area of professional interest, during a day of work.
Through shadowing and mentoring methodologies, students were invited to live the life of a Quality Assurance Consultant. During this day, students were integrated in a project, attended management meetings and even created, executed and later automated a test case.
Given the opportunity to explore the possibilities of a career in Quality Assurance, one student stated:
“People who work at Celfocus have an enviable professionalism. They are willing to teach. And their work is done with pride. I was pleased…”
