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Avoiding waste in Software Development...

Lean thinking is a methodology used to provide a new way of thinking about how to deliver more value while eliminating waste. This methodology was originally captured from Toyota’s production systems.

The methodology’s main goal is to align customer satisfaction and employee satisfaction, minimising unnecessary over-costs to customers, suppliers and the environment. How? Every person is trained to identify wasted time and effort in their own job and do better work together, to improve.

This was true for Toyota’s automobile industrial processes, but Lean Thinking is now inspiring non “industrial” businesses, like Atkins’ Norway. Their team has applied a Lean and Agile approach to the design and construction of the Bergen Art and Design School.

How can we learn from it and reduce waste from software development practices? Let’s take a look.

Atkins Norway – Lean and Agile approach to Bergen Art and Design School

Vodafone Qatar - digital channels

In 2018, Vodafone Qatar contracted Celfocus to provide a business and technical solution for its digital channels in order to deflect customers from the traditional channels and improve customer experience.

Over the past few months, Celfocus’ team has successfully delivered all digital channels and empowered the operator to provide an improved customer experience using the latest technologies and design trends. This was an opportunity to position our intellectual properties and experiences into an end to end digital project.

Vodafone Qatar Portal – Delivered on top of the latest version of CELFOCUS Omnichannel

• Website: Updated with latest services and products. Celfocus delivered a quick and responsive website that allows customers, and potential new customers, to know more about Vodafone.
• Self-care: A do it yourself approach that empowers end users to manage their services online, reducing pressure on assisted channels, and increasing a transparent relation with Vodafone.
• E-Shop: Provide easy access to both products and solutions. The Omnichannel sales process empowers users to quickly find and purchase the desired items.
• Back office: Enabe management users to operate, monitor and configure the solution.

My Vodafone APP (MVA) – built from scratch in 5 months, first launch worldwide.

• Available for iOS and android platforms using Vodafone Group’s new style guide.
• Vodafone customers’ main channel and it allowing users to manage account and services, view balance/bills, pay/recharge, chat with customer representatives, access campaigns, activate electronic SIM etc.

Electronic Customer Registration – Complete applicational revamp

• An enhanced app that allows customers to purchase and register new SIMs at kiosks.

Vodafone Ireland - PAYG Drop 3

Celfocus was awarded the Pay-G project at Vodafone Ireland in 2018.

This project, divided in 3 phases, is part of Vodafone’s strategy to include pre-paid customers in the Equinox Programme roadmap, Portal and UFE.

The first phase, delivered in October 2018, included minimum viable product and enabled Vodafone to initiate the migration of pre-paid customers from legacy systems to the new Equinox stack. The second phase introduced order-provisioning and the inclusion of features such as: top up and balance, voucher management, add-ons management, roaming and campaigns. And phase three, successfully delivered in September, enabled new activations - First Time Connections, tariff plan Post2Pre migrations and provided the operator with additional features among them: equipment repair and return, port-ins, handset & accessory purchase, anonymous sales and service management.

At this time, Vodafone Ireland has decommissioned 1.6 million pre-paid customers from legacy systems to the new Equinox stack with no impact on its business.