Thought is the child of action

Keep track of our latest achievements

All definitions of intelligence are controversial.

Human intelligence is defined by, "Mainstream Science on Intelligence" (1994), a statement published in the Wall Street Journal, as “A very general mental capability that, among other things, involves the ability to reason, plan, solve problems, think abstractly, comprehend complex ideas, learn quickly and learn from experience. It is not merely book learning, a narrow academic skill, or test-taking smarts. Rather, it reflects a broader and deeper capability for comprehending our surroundings - "catching on," "making sense" of things, or "figuring out" what to do.”

This definition gives us a very practical meaning about how to outperform in complex contexts. Every quality described above helps us understand what we need individually to succeed.

So... how do we practice? We make things happen!

What is déjà vu? What is déjà vu?

You might have felt it, the feeling that you've experienced something before, but, in reality, the experience is brand new.

MAY 2019

PayG | Vodafone Ireland

The PAYG project at Vodafone Ireland aims to deliver both Unified Frontend and Portal channel solutions for the Mobile Pay-As-You-Go Consumer segment, thus enabling the customer migration to the new stack.

Drop 1, successfully completed, included minimum viable product and enabled Vodafone to initiate the migration of pre-paid customers from legacy systems to the new Equinox stack. The second drop, currently in acceptance testing, will introduce order-provisioning and features such as: top up and balance, voucher management, add-ons management, roaming and campaigns. For Drop 3, Celfocus will enable new activations – First Time Connections, tariff plan Post2Pre migrations and provide the operator with additional features

In May, Celfocus achieved a huge Equinox programme milestone with the successful migration of ~5000 PAYG customers onto the Equinox stack.

This is an ongoing project with the latest drop expected to go into production in August.

THE WORLD IS BECOMING MORE AGILE

Digital | Vodafone Portugal

Living daily by agile values, Celfocus comprises eight of the ten streams (Engage Web 1 & 2, Buy Handsets, Buy Subscription, eShop upgrade, VFE, Omnichannel and Door 2 Door) in Vodafone Digital’s programme that aims to revolutionise the Operator in what concerns technological and experience breakthroughs.

In May, the programme walked into its 8^th and 9^th sprint of 2019, delivering features that directly impacted Vodafone customers in their daily engagements with the operator. Below a list of highlights delivered into Production by Celfocus squad teams:

NOC CIAS

In November, Celfocus delivered a Cognitive Intelligence and Automation solution for Vodafone’s Network Operations Centres (NOCs).

Once the solution was delivered (CIAS), an automation increment was added to reduce 80% of the human effort allocated to first-line support activities. Currently, that increment is being addressed with 36 people working in DevOps (22 people from Celfocus + 14 from Vodafone). To date, 93% of all the alarms and 20% of the tickets are managed by CIAS in Portugal and Romania.

The DevOps approach being used by our teams has been highly complimented by Vodafone’s Top Management team, after a session that showcased our Universe, How we are working, What we delivered and a small Demonstration of the work developed.

Feedback from top management:

“A sincere THANK YOU with CONGRATULATIONS to all of you! I am really impressed by the way you are working, documenting, moving forward, without a lot of Steerco, Alignment meeting, Program review… delivering fundamental steps towards First Line automation!”

“Thank you very much for today’s presentation! It is a very good show case for the great work you are doing! Proud working with you”